| Pengarang | : | Harvey Thompson |
| Penerbit | : | Upper Saddle River, New Jersey : Pearson - Prentice Hall, 2004 |
| Halaman / Ilus. & Biblio. | : | xiv, 210 p. / Ilus.; Ind. |
| ISBN | : | 0-13-14536-4 |
| Subyek | : | CUSTOMER SATISFACTION;CUSTOMER RELATIONS;CUSTOMER LOYALTY |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 23910 | 658.8343 Tho w | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |


