| Pengarang | : | John Bank |
| Penerbit | : | New York : Prentice-Hall, 1992 |
| Halaman / Ilus. & Biblio. | : | xviii, 203 p. / Ilus.; Bibl.; Graf.; Ind.; Tab. |
| ISBN | : | 0-13-284902-X |
| Subyek | : | COST - QUALITY;CUSTOMER RELATIONS;QUALITY CONTROL - MANAGEMENT- CASE STUDIES;QUALITY CONTROL |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 9562 | 658.562 Ban t | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |


