| Pengarang | : | Timoty R.V.|Palupi T.; Foster|Rahadjeng [transl.] |
| Penerbit | : | Jakarta : Elex Media Komputindo, 2002 |
| Halaman / Ilus. & Biblio. | : | xiii, 166 p. / Tab. |
| ISBN | : | 979-20-1119-6 |
| Subyek | : | CUSTOMER SATISFACTION |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 20831 | 658.8343 Fos s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - | |
| 2 | 21808 | 658.8343 Fos s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - | |
| 3 | 21957 | 658.8343 Fos s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - |


