| Pengarang | : | M. Nur Nasution; Risman [ed.] F. Sikumbank |
| Penerbit | : | Ciawi : Ghalia Indonesia, 2004 |
| Halaman / Ilus. & Biblio. | : | xvii, 361 p. / Bibl.; Graf.; Ilus.; Tab. |
| ISBN | : | 979-450-376-2 |
| Subyek | : | CUSTOMER SATISFACTION;PRODUCTION STANDARDS;QUALITY CONTROL - MANAGEMENT |
| Edisi | : | 2 |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 25956 | 658.562 Nas m | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |


