| Pengarang | : | Mark M.|Janelle|; Davis|Heineke| |
| Penerbit | : | Boston : McGraw-Hill - Irwin, [s.a.] |
| Halaman / Ilus. & Biblio. | : | xvii, 443 p.: Bibl.; Graf.; Ilus.; Ind.; Tab. / |
| ISBN | : | 0-07-246426-7 |
| Subyek | : | CUSTOMER RELATIONS - MANAGEMENT;SERVICES INDUSTRY - TECHNOLOGICAL CHANGE - MANAGEMENT |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |


