| Pengarang | : | Dwi Kartini Yahya (transl.); Jill Griffin |
| Penerbit | : | Jakarta : Erlangga, 2003 |
| Halaman / Ilus. & Biblio. | : | xv, 238 p. / Bibl.; Graf.; Ilus.; Ind.; Tab. |
| ISBN | : | 979-741-762-x |
| Subyek | : | CUSTOMER SATISFACTION;CUSTOMER LOYALTY |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 26998 | 658.8343 Gri c | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 | |
| 2 | 26999 | 658.8343 Gri c | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |


