| Pengarang | : | John A. Goodman |
| Penerbit | : | New York : AMACOM, 2009 |
| Halaman / Ilus. & Biblio. | : | xiv, 256 p. / Fig.; Ind. |
| ISBN | : | 978-0-8144-1333-3 |
| Subyek | : | CUSTOMER SERVICES;CUSTOMER RELATIONS;CUSTOMER RELATIONS - MANAGEMENT |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 11884 | 658.812 Goo s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 2 | 11885 | 658.812 Goo s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 3 | 11886 | 658.812 Goo s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 4 | 11887 | 658.812 Goo s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 5 | 11888 | 658.812 Goo s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 |


