| Pengarang | : | Francis Buttle; Stan Maklan |
| Penerbit | : | New York : Routledge, 2019 |
| Halaman / Ilus. & Biblio. | : | xxiii, 444p. / Ill.; Ind.; Tab. |
| ISBN | : | 978-1-138-49825-9 |
| Subyek | : | CUSTOMER RELATIONS - MANAGEMENT;CONSUMER SATISFACTION |
| Edisi | : | 4 |
| Editor | : | |
| Badan Korporasi | : | |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 147538 | 658.812 But c | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 2 | 147539 | 658.812 But c | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 3 | 147540 | 658.812 But c | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 4 | 147653 | 658.812 But c | Tersedia | FEB - Kampus F - Gedung B - Lantai 1 - Rak Orange | |
| 5 | 147654 | 658.812 But c | Tersedia | FEB - Kampus F - Gedung B - Lantai 1 - Rak Orange |


