| Pengarang | : | Sunil Gupta; Donald R. Lehmann |
| Penerbit | : | Upper Saddle River : Wharton School Publishing, 2005 |
| Halaman / Ilus. & Biblio. | : | xvii, 205 p. / App.; Bibl.; Fig.; Ind.; Tab. |
| ISBN | : | 0-13-142895-0 |
| Subyek | : | CUSTOMER RELATIONS;CUSTOMER RELATIONS - MANAGEMENT |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 11889 | 658.812 Gup m | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 2 | 11890 | 658.812 Gup m | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 3 | 11891 | 658.812 Gup m | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 4 | 11892 | 658.812 Gup m | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 5 | 12687 | 658.812 Gup m | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 |


