Collection Detail—
Services marketing : integrating customer focus across the firm
| Pengarang | : | Valarie A. Zeithaml; Mary Jo Bitner; Dwayne D Gremler |
| Penerbit | : | Boston : Irwin - McGraw-Hill, 2003 |
| Halaman / Ilus. & Biblio. | : | xx, 668p. / Bibl.; Graph; Ill.; Ind.; Tab. |
| ISBN | : | 0-07-247142--5 |
| Subyek | : | SERVICE INDUSTRIES - MARKETING;CUSTOMER SERVICES;MARKETING |
| Edisi | : | 3 |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 11666 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 2 | 13894 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 3 | 31574 | 658.8 Zei s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - | |
| 4 | 31575 | 658.8 Zei s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - |
