Collection Detail—
Measuring and managing customer satisfaction: going for the gold
| Pengarang | : | Sheila Kessler |
| Penerbit | : | Milwaukee, Wis. : ASQC Quality Press, 1996 |
| Halaman / Ilus. & Biblio. | : | xii, 228 p. / Bibl.; Ill.; Ind. |
| ISBN | : | 0-87389-364-6 |
| Subyek | : | CONSUMER SATISFACTION - EVALUATION;MANAGEMENT;CONSUMER RELATION |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 41711 | 658.812 Kes m | Tersedia | Soekisno Hadikoemoro | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |
