| Pengarang | : | Carmine Gallo |
| Penerbit | : | [s.l] : McGraw-Hill, 2012 |
| Halaman / Ilus. & Biblio. | : | xviii, 234 p. / Ind. |
| ISBN | : | 978-0-07-179320-9 |
| Subyek | : | CUSTOMER SERVICES ;CUSTOMER SATISFACTION ;CREATIVE THINKING |
| Edisi | : | 1 |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 8275 | 658.8 Gal t | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |


