| Pengarang | : | Paul Dickens |
| Penerbit | : | Chichester : John Wiley, 1994 |
| Halaman / Ilus. & Biblio. | : | x, 205 p. / Bibl ; Ind.; Tab. |
| ISBN | : | 0-471-94054-2 |
| Subyek | : | SERVICE INDUSTRIES - QUALITY CONTROL;QUALITY CONTROL - MANAGEMENT;SOCIAL WORK - QUALITY CONTROL |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 12058 | 361.0068562 Dic q | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |


