Collection Detail—
Services marketing : integrating customer focus across the firm
| Pengarang | : | Valerie A. Zeithaml; Mary Jo Bitner; Dwayne D. Gremler |
| Penerbit | : | Boston : McGraw-Hill, 2009 |
| Halaman / Ilus. & Biblio. | : | xxviii, 708 p. / Bibl.; Graph.; Ill.; Ind.; Tab. |
| ISBN | : | 978-007-126393-1 |
| Subyek | : | MARKETING;CUSTOMER SERVICE;SERVICE INDUSTRIES - MARKETING |
| Edisi | : | 5 |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 11674 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 2 | 11675 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 3 | 13653 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 4 | 16565 | 658.8 Zei s | Tersedia | FEB - Kampus A - Gedung I - Lantai 2 - Rak 8 | |
| 5 | 38846 | 658.8 Zei s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 | |
| 6 | 39095 | 658.8 Zei s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 |
