Collection Detail—
Service management
| Pengarang | : | James A. Fitzsimmons; Mona J. Fitzsimmons |
| Penerbit | : | Boston : McGraw-Hill, 1999 |
| Halaman / Ilus. & Biblio. | : | xxvi, 613 p. / App.; Bibl.; Graph.; Ill.; Ind.; Tab. |
| ISBN | : | 0-07-115709-3 |
| Subyek | : | SERVICE INDUSTRIES - QUALITY CONTROL;SERVICE INDUSTRIES - MANAGEMENT |
| Edisi | : | 2 |
| Editor | : | |
| Badan Korporasi | : | - |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 32358 | 658 Fit s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - | |
| 2 | 32359 | 658 Fit s | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - |
