Collection Detail—
Total quality service : how organization use it to create a competitive advantage
| Pengarang | : | Stanley A.; Brown |
| Penerbit | : | Ontario : Prentice Hall, |
| Halaman / Ilus. & Biblio. | : | xii, 258 p.: App.; Graf.; Ilus.; Ind. / |
| ISBN | : | 0-13-923392-X |
| Subyek | : | SERVICE INDUSTRIES - QUALITY CONTROL;CUSTOMER RELATIONS - QUALITY CONTROL;CUSTOMER SERVICE - QUALITY CONTROL |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1 | 13396 | 658.812 Bro | Tersedia | Usakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 3 - - - - |
