Collection Detail—
Customer service satisfaction and call center berdasarkan ISO 9001: mengukur pelayanan jasa plus studi kasus PT Asuransi Jiwa Manulife Indonesia
| Pengarang | : | Freddy Rangkuti |
| Penerbit | : | Jakarta : Gramedia Pustaka Utama, 2013 |
| Halaman / Ilus. & Biblio. | : | viii, 198 p. / App.; Bibl.; Ill.; Tab. |
| ISBN | : | 978-602-03-0022-3 |
| Subyek | : | CUSTOMER SATISFACTION;SALES MANAGEMENT;CUSTOMER SERVICE |
| Edisi | : | |
| Editor | : | |
| Badan Korporasi | : | |
| Seri / Volume / Jilid | : | / / |
| Supplemen | : | |
| Jumlah Dipinjam | : | 0 |
| No. | No. Barcode | No. Panggil | Status | Note | Location |
| 1. | 41318 | 658.812 Ran c | Tersedia | BI Corner | Universitas Trisakti - Kampus A - Gedung Syarief Thayeb (M) - Lantai 5 - - - - |
